This leading digital inclusion organisation is looking for an exceptional Senior Service Designer to join their Design & Innovation team.
In this role you’ll lead the design of creative approaches to some of society’s most entrenched social problems. You’ll work with a mixed-discipline team, developing, testing & evaluating pilots with a view to scaling successful pilots across the country through their network of hyperlocal community organisations.
You will:
- Use a range of service design methodologies to understand and communicate these problems
- Work on the ground with the Online Centres Network & other partners, understanding client needs and the services & systems they interact with
- Use rapid prototyping, lean and agile techniques to test & iterate concepts
- Communicate your insights, helping stakeholders to build a solid understanding of different approaches to solving social problems, presenting clear evidence for what works & what doesn’t
You will be:
- An experienced service designer, driven by an ambition to make a positive difference
- A brilliant people person, able to the win trust & understand the circumstances faced by our clients
- An innovator, applying your experience, skills & knowledge to devise & implement solutions to social problems
- A leader with the ability to draw great design out of people and teams, & get people behind a course of exploration
Committed to living and upholding our values: Positive Creative Collaborative Inquisitive People-focused
Essential Skills and Experience:
- Experience of prototyping in HTML
- Experience of application of Lean and Agile techniques
- Confidence in using a range of user research and service design techniques
Excellent benefits package: 30 days holiday, Pension scheme, Childcare vouchers, Cycle to work scheme, PMI
They are based in Sheffield, but they work everywhere in the country, and these roles will require a significant amount of travel to other locations, particularly London.
If you’re excited by this challenge, and think you have what it takes to be part of their mission, they would love to hear from you.
If you’d like to apply, please send an up to date CV.
About The Company:
Around 12.6 million people in the UK still don’t have the confidence & skills to use digital technology & the internet. Their mission is to help them bridge this gap to become digitally confident & capable.
Since 2010 they have helped over 2 million people improve their lives using digital; their target is to help 2 million more by the end of the decade.
They have done this by partnering with a network of over 5,000 community organisations across the UK: the Online Centres Network. They bring together thousands of community partners reaching deep into communities to help people across the UK gain the support & skills they need to change their lives and overcome social challenges.