Operations Assistant
This company develops, makes and markets professional tooling solutions for technicians all over the world.
They require a professional, dedicated and team-orientated person to work in their extremely busy Financial Services Department. The successful candidate will be required to process customer accounting routines in an accurate and timely manner.
Using both initiative and expertise gained from a similar role, ideally within a finance environment, the Operations Assistant will check and verify incoming agreement paperwork and ‘make live’ Extended Credit, Lease and Subscription agreements. They will process payment postings (credit cards, cheques, cash, franchisee payments) and direct debit rejected payments, amendments and new set-ups. They will also resolve franchisee and customer queries over the phone, providing excellent customer service and first time resolution. In addition, they can expect to maintain applicable excel spreadsheets and will be engaged in ancillary administration such as scanning and filing weekly paperwork.
They are looking for someone who enjoys working as part of a team but they must also be organised and able to work on their own. Accordingly, the Operations Assistant will possess excellent interpersonal skills, have a good telephone manner, calm approach and the ability to cope in a pressured environment. They will have a high level of competency in ICT (Email, Word and Excel) and due to the nature of their dynamic business, they will require an individual who is able to prioritise their work, cope with deadlines and crucially, have an eye for detail.
The successful candidate will be employed full time and work 37.5 hours per week, Monday to Friday in the Financial Services Department, reporting to the Finance Accounts Manager.
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