This leading high street retail chain within the exciting and fast paced mobile phone sales world is seeking a talented and driven Operations Assistant to join their Exeter City Centre support office team.
This is a dynamic, fast-paced and varied role in which you will provide high quality first-point-of-contact customer service to their customers, sales personnel and retail partners.
Basic Terms
- £15,000 - £17,000 depending on experience and skill base
- Permanent Full Time
- 5 Days per week
- 28 days holiday including Bank Holidays
- Start Date: ASAP
Responsibilities:
- Ordering stock using a bespoke E.P.O.S. system
- Managing stock levels across multiple retail sites, including remotely processing audits & resolving issues in a timely and effective manner
- Updating ‘Support Tickets’ on a bespoke CRM system accurately and within agreed S.L.A’s
- Help keep business running efficiently by following best practice processes and policies at all times
- Ensuring smooth running of processes within the Operations department.
- Maintaining checklists and follow up on actions as directed by the Head of Operations/Business Support Manager
- Production and analysis of reports using Excel.
- Maintain and develop excellent professional working relationships both internally and externally
- Responding to and forwarding emails/phone calls as required
- Liaising with colleagues, suppliers and partners in identifying, raising issues
- Following best practice processes and policies at all times
- General office administrative and other duties as required
Skills and Experience:
- Pro-active with a desire to continuously improve
- Proven experience working in an administrative or operational role.
- Experience working with a CRM system and/or database
- Excellent spoken/written communication skills
- Strong IT literacy including Outlook and Word
- Advanced Excel skills - the role will involve production and analysis of multiple reports with accuracy paramount
- A desire to understand the ‘why’ as well as the ‘how’ of processes
- Meticulous attention to detail
- Ability to multi-task and work under pressure.
- Ability to work as part of a team.
- Hard working, positive and with a flexible attitude
This is a superb opportunity to join a dynamic business in an exciting industry.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 10 days you have unfortunately been unsuccessful in your application.
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