This is an exciting opportunity to join the UK’s fastest growing mortgage brokers. The company are more than just a mortgage broker to their clients, their ethos is ‘we are here to make life easier and better for everyone’ and this underpins everything they do.
Their five core values expected of each employee are;
- Trust [noun: firm belief in the reliability, truth or ability of someone or something]. Relationships are built on trust and we have the best relationships with our clients and fellow company gang members.
- Teamwork [noun: a combined action of a group, especially when effective and efficient]. We are one big team and we all pull together to ensure the job gets done. Yes we work hard, but we like to have fun too!
- Integrity [noun: the quality of being honest and having strong moral principles]. High moral standards are essential, as we will always do the right thing. We all work in an ‘above the line’ way; we take ownership and we are accountable and responsible for our actions.
- Service [noun: the action of helping or doing work for someone]. We see our clients as VIPs, that’s why providing world-class customer service every time means everything to us.
- Transparency [noun: the quality of operating in an open way without secrets]. We are always open and straightforward with clients and each other.
What you’ll be doing:
You will be working in the Client Loyalty Team providing ongoing outstanding service to their existing clients to help them find the best rates when remortgaging, moving or selecting another mortgage product. You will be the customer’s primary contact throughout the mortgage application process, right up to the point of mortgage completion.
As part of the role you will be responsible for:
- Using effective questioning skills to establish customer needs, recommending appropriate mortgage products and protection solutions
- Carrying out product research to obtain ESIS and KFI’s and provide customers with a full advice and recommendation service for mortgages and protection in accordance with the company values
- Providing clients with accurate and timely updates on the progress of mortgage and loan applications
- Ensuring all work undertaken is compliant at all times
What you’ll bring to the table
- Certificate in Mortgage Advice & Practice CeMAP or Certificate in Mortgage Advice Cert CII (MP)
- You’ll be a competent adviser within an existing mortgage advice role for at least 6 months
- Expert knowledge of advised sales and mortgage compliance
- Excellent customer service skills
- Ability to develop and build strong relationships over the phone
- A strong team player with the ability to work in a fast paced environment
- Computer literate and proficient using Microsoft Office