This company is a leading managed IT services and network support provider based at Shoreham Airport. Their clients range from SME’s in the South, to much larger clients based in London, and a far a field as Wales and Nottingham.
As a business they are committed to delivering exceptional customer service and the successful candidate must understand the importance of customer-oriented, proactive and responsive support services.
This is a fast growing business and they are ready to expand their technical team by employing a Level 2 engineer.
Job responsibilities
As a Level 2 IT Support engineer you will have 4+ years experience
- Strong technical troubleshooting skills, perseverance and patience.
- Provide remote Second-level desktop / network support to all Astaris customers.
- Software/hardware support, installation and troubleshooting
- Configure routers and access points to customer specification
- Support of numerous business applications including , Windows 7 / Server 2008 & later, Exchange Office 2007+ and O365
- Take technical escalations from first level support ranging from desktop support to network troubleshooting.
- Respond promptly to customer support issues while keeping detailed case notes.
- Manage escalated issues and collaborate with other internal departments to expedite resolution.
- Network installations (TCP/IP), support and usage
- Create, maintain and improve processes and procedures for diagnosing and resolving IT issues.
- Client onsite support
- Backup/Restores
- Configuration of Cisco routers & switches
- Configuring, updating and supporting VOIP solutions
- Excellent on time and attendance record.
- Self-motivated with the ability to dive right in, be effective and make a difference.
- Driver with access to own vehicle
Technical Experience
- Experienced in VOIP technology including SIP, RTP, QoS & deployments.
- Expert in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, -
- Switches, PBX deployment, TCP/IP (IPv4), DNS, xDSL setup and troubleshooting.
- Networking, IT or telecommunications certification is a plus - Cisco CCNA or equivalent is desirable.
- Experience with WLR3 would also be helpful
- Experience configuring, updating and supporting cloud hosted VOIP solutions
- Microsoft - Server 2008 - 2016 (AD,DNS,DHCP,Group Policies), Exchange 2007, Exchange 2010, Windows 7 & 10.
- Cloud: desirable: Meraki, MimeCast, Google Apps / GSuite
In return for your commitment, you will receive a competitive salary with no restrictions on growth, 28 days holiday (including bank holidays), a pension contribution (after a qualifying period), free car parking, and a strong commitment to your ongoing professional development. You will be joining a happy, loyal, hard working team, with entrepreneurial flair and dedication to making the business grow (who also love to laugh and have lots of fun!)
Hours of work
40 hrs p/w - 09:00 - 17:00 initially
May go to shift patterns: 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00