This company has a 20-year heritage and was launched to supply, install and maintain telecommunications systems. Today, its portfolio has expanded to become a leading business solutions provider with a range of products to assist in the efficient running of businesses and organisations across the UK.
They are looking for an experienced IT Network Engineer to join their service and support team!
Reporting to the IT Support Supervisor, the IT Network Engineer is responsible for installing & configuring both computer and telecoms hardware, software, systems & networks as well as planning and undertaking scheduled maintenance tasks.
The role also requires the ability to:
- Communicate with clients and colleagues, to determine the nature of issues
- Oversee security of solutions and implementation of updates or audits
- Plan future improvements, suggesting IT solutions to business problems
Duties will include:
- Attending to second line support calls – via telephone and email
- Configuring hardware ready for deployment to customers' sites
- Site visits – to rectify faults, complete site surveys and install new solutions
- Supporting colleagues both with technical issues and solution advice
- Day to day network & security checks
- Fault reporting and resolution with service providers
The successful applicant will be:
- Good at problem solving.
- Highly organised and be able to multi-task
- Able to explain technical problems in simple terms
- Able to work well within a team as well as individually
- Dedicated to continually updating their knowledge
- Clear understanding of the employer’s & clients particular systems
Experience required for this role:
- CompTIA Network+ or equivalent
- Understanding of VoIP networks
- Microsoft certifications are desirable
- Exposure to windows servers
- Exposure to virtualised systems
- Exposure to routing & firewall configuration
- Exposure to packet analysis tools (Wireshark)
- Able to design and quote for new solutions
Additional Information
Based at their Leicester Offices (Nationwide sit visits may be required), the successful candidate will receive a competitive salary and a bonus scheme (after a qualifying period), excellent holiday package and training opportunities. A Valid UK driving license is required and the standard hours of work are 08:30 - 17:00 Mon – Fri. Company vehicle will be provided to successful applicant.