An opportunity has arisen to work within our busy commercial department providing support to the Commercial Administrators with the despatch side of the business and also be the second point of contact to incoming calls after the receptionist.
You will be required to co-ordinate the despatch function together with the commercial administration team to ensure customer orders ship on time and customer has problem free experience. In addition, you will be expected to provide excellent service for all incoming calls and visitors to the head office site in Rotherham.
The key objectives of this appointment are as follows:-
- Responsible for general admin tasks within the commercial office i.e. scanning and filing month end paperwork
- Work closely with the company receptionist as the second point of contact for calls coming into the business, ensuring calls are dealt with quickly and efficiently.
- Covering the receptionist for breaks and lunch times and also providing cover for holidays and sickness
- Responsible for the creation of deliveries and all shipping tasks in the SAP process for all export and domestic customers, together with the existing despatch administrator
- Work closely with commercial and despatch functions to ensure all despatch paperwork is correct and orders are shipped on time – looking out for orders that are due and informing the correct administrators.
- Using on line shipping websites such as FedEx, DHL and TNT
- Create invoices for charging customers carriage where relevant
- Provide support to the commercial administrators if required
- Ensure that when problems arise, prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties
- Actively participate in ensuring company performance measures are met, in particular those related to service levels
Skills and experience:
- Effective communicator and team player with excellent interpersonal skills
- Excellent telephone manner
- Excellent communication skills both written and oral
- A working knowledge of export and competent in the use of SAP would be an advantage
- Familiarity with Microsoft Office Applications
- Previous Experience in an office environment would be desirable
- Previous Experience in a customer focussed environment would be beneficial
- Desire to provide exceptional customer service
- Eager to assist in the continuous improvement of the organisation
- Ability to promote, embrace and manage change
- Contribute to a happy working environment