You’ll be joining a fast paced, dynamically evolving company which has experienced year on year growth for the last 10 years. Beginning on the front line, the role offers unrivalled opportunity for the right person to progress within the group.
As a Member of their Customer Services Team your main priority will be to make sure that their customers have a great experience. Dealing with both retail & trade customers, along with suppliers, you’ll be at the spearhead of all dealings with the company. They are passionate about great customer experience and if you would like to join their team, keeping the customer as your main focus must be the most important thing to you too.
Main duties as their Customer Services Team
- Welcome customers to the business
- Listen to customers and manage any problems or requests they may have showing warmth and genuine interest, clearly understanding their issues and concerns and handling these in a speedy and efficient manner.
- Work together with your colleagues to make sure that you deliver great service every time.
- Learn about what’s happening in the group and the industry and share this with the rest of your team and customers.
- Keep yourself, the team and their customers’ safe – and be aware of any potential problems.
- Keep your line manager up-to-date with any problems and follow up when necessary
- You will be acting as the primary intermediary between the Company and its Clients. The role requires the ability to succinctly and clearly speak with clients, understanding their needs and requirements and translating these to the company’s products and services.
- They are looking for someone with the drive and desire to develop and shape the role into their own.
Role Purpose:
Serves customers by determining requirements, answering enquiries, resolving problems, fulfilling requests, maintaining database
In return for you becoming part of their Customer Services Team they will provide full training to do a great job
If you feel you are the right candidate for the role as their Customer Care Co-coordinator then please click ‘apply’ now!
They want people with a great positive attitude who enjoy working as a team or on their own and get great satisfaction out of a job well done. If you have what it takes to make their customers feel special and a great eye for detail this could be the right role for you.
Skills:
Customer focus, customer service, data entry skills, listening, phone skills, verbal communication, building relationships, people skills, interpersonal savvy, problem solving, multi tasking
They run a multitude of online retail websites servicing the home improvement market place, servicing customers both trade and retail throughout the entire UK and Ireland.