This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.
The Position:
They now have an exciting opportunity for a highly motivated and experienced Customer Services Administrator to join their team who will have the opportunity to work in an award winning and highly customer centric business in the heart of York’s city centre.
Playing a key administrative role in supporting a holiday sales team, you will provide first rate support to the team ensuring services are delivered to a high quality and on time.
Reporting to the Department Manager some of the activities that you will be responsible for include:
- Keeping up to date with all aspects of the products in order to improve knowledge base and be able to convey that knowledge when discussing a customer’s holiday with them should it be required
- Communicating to line management ideas for improvement, aimed at enhancing performance and efficiency at company, team and personal levels
- Assisting in the development and enhancement of company practices and processes in regards to new destinations, optimisation of existing destinations and provision of service to the customer, by identifying areas and opportunities for improvements
- Handling inbound and outbound calls in a friendly, efficient and professional manner
- Process bookings on behalf of the sales people, such as book hotels and transfers and, when needed, contact hotels with customer requests
- Revise costings on existing quotations for the sales people in times of high demand
- Build on-going relationships with customer’s pre-departure, delivering a 5* service by providing post-sale customer services, confirmation documents and booking conditions.
- Taking holiday payments ensuring receipts are provided
- Carrying out mobility checks to ensure the customers mobility expectations are met where possible.
- Liaising with other internal department and providing support to other teams as required
Customer Services Administrator Attributes:
- Proven experience of working in a customer service environment and delivering to deadlines and targets
- Able to demonstrate an engaging and enthusiastic interest in travel
- Experience of working in a busy environment
- Able to work under pressure with strong attention to detail
- Excellent verbal and written communication skills
- Strong influencing skills
- Good time management skills
- Good general education and knowledge of Microsoft software packages
Preferred but not essential:
- A formal qualification in Travel and Tourism
- Previous work experience in a holiday travel environment