This company is looking to recruit a Customer Services Administrator.
Qualifications/Experience
Essential:
Experience in telephone duties
- Office administration
- Excellent communication skills, being able to communicate at all levels
- Excellent standard in education including Maths and English with GCSE (or equivalent) at Grade C or above
- Intermediate IT skills on MS Office Suite.
- Proven ability to work flexibly and accurately and as part of a team.
Desirable: Exchequer and CRM Dynamics experience, although full training will be provided.
- To provide exceptional support for their Customers and the Sales and Purchasing Administration Team.
- Answering Telephones,
- Responding to Sales@ enquiries
- Provide service cover for the entire team, adaptable and flexible
Job dimensions 9-5 Monday to Friday
Main responsibilities
- Phones (number 1) Answering incoming telephone calls in a prompt and efficient manner.
- UKHAN.sales, UKSTN.sales, and Stone General Enquiries inboxes – review, distribute and acknowledge enquiry as it arrives.
- PDNs barcoding incoming delivery notes.
- DB Scanning Delivery notes into the system
- Learn other team members’ roles to assist in covering for sickness and holiday for seamless Customer service:
Sales Order Processing, Customer Delivery Notifications, Invoicing, Email enquiries, PDNs, Returns, Purchasing etc
-General Office Administration
All employees must observe and comply with their policies and procedures for health and safety.
All employees must observe and continually promote equal opportunities and customer care in compliance with their aims and objectives.