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Customer Service Supervisor

  • Orpington, Kent
  • Competitive salary
  • Permanent / Full-Time
  • Advertised 52 days ago

Customer Service Supervisor

40 hours per week, Monday to Friday, 08.30am – 5.30pm
Negotiable - Competitive depending on age and experience

Commutable from Bromley, Beckenham, Chislehurst, West Wickham, New Addington, Biggin Hill, Orpington, Chelsfield.

This company is the market leader, and strong growth in the past year means they have a vacancy at their distribution centre. They are a hugely successful company and have been trading over 20 years.

What Is The Role?

As their customer service supervisor you will report directly to the General Manager helping to ensure that all staff work as effectively and efficiently as possible. Your key responsibilities will be to provide effective leadership in the daily planning and performance of the office.

In this varied and challenging role you will be responsible for:

- Managing the daily operation of the office including ensuring timely and accurate answering of calls, emails and live chat.
- Managing and improving office staff to increase sales and customer satisfaction.
- Provide reports on set KPI’s for general manager.
- Work with Management and staff to drive efficiency, customer service, and sales.

Benefits?

As part of the team you'll have:
- Competitive Salary
- 40 hours per week Mon-Fri - No Weekend Work
- Full induction and training during your employment.
- Free onsite parking.
- Furnished staff room.
- Staff discount.
- Annual appraisal and pay review.
- Promotion opportunities.

Who Are They Looking For?

They are looking for somebody who can demonstrate good people management skills and success in a senior or management position within a past paced office/customer facing environment. With a good knowledge of customer service or another customer facing role, you will be comfortable leading from the front with a hands on approach.

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