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Customer Service Administrator

  • Bedford, Bedfordshire
  • £17,000 to £20,000
  • Permanent / Full-Time
  • Advertised 52 days ago

This is an opportunity to join a global private training provider based in Bedford (UK). Their client base is mainly focused in the Construction, Engineering and Project Management markets, this role is to focus on B2B Apprenticeship programmes. This company is a Main Apprenticeship Provider.

They specialise in qualifications accredited by Institute of Leadership & Management (ILM), Chartered Institute of Building (CIOB), City and Guilds, Association of Project Management (APM) and Pearson Education.

This role supports the day to day activities of the administrative team so their apprentices, candidates, delivery team and employers receive the support and information they need, when they need it.

Key Activities:
- Making sure all paperwork and systems are completed on time and accurately for all parties.
- Ensure that accurate apprentice records are maintained including attendance achievement, progression and learning support
- Act as first point of contact for all apprenticeship queries
- General Admin for the team: the management of candidate folders and systems

Skills:
- GCSEs in English and Maths
- Communicating with a variety of levels of people
- Excellent communication skills – both written and verbal
- Able to effectively plan, organise and prioritise workload
- Excellent IT skills
- Able to develop rapport and build and maintain strong working relationships
- High attention to detail
- Able to work well in a team and be collaborative
- Able to work on own initiative
- Takes responsibility to see a task through to completion
- Able to work on own initiative

Salary & Benefits:
- Competitive salary and annual bonus scheme
- 20 days holiday + Bank Holidays + Birthday
- Option to purchase 5 additional days holiday per year
- On Fridays we finish at 4pm.
- Annual Cinema Pass / Pure Gym Annual Membership (After 6 months’ probation)
- Team days out
- In house training and career development
- DBS check

Location: Bedford MK44
Job Type: Permanent
Hours: 9am – 5.30pm Monday to Thursday (Friday 9am – 4pm)

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