This is an opportunity to join a firm of financial accountants and business advisors. Due to their vast expansion, are now recruiting an experienced Credit Controller/Investigations Auditor. The individual required will be experienced, professional, committed and enthusiastic whilst maintaining and delivering their three key values of honesty, integrity and loyalty.
They are looking for an energetic proactive individual with a keen eye for detail who has the ambition and drive for success. Someone who can demonstrate a willingness to take the role to the next level and demonstrate their capability within an expanding market leader.
This is an important role within the Credit Control Team and requires someone with the right mentality and drive to take this opportunity to the next level in a disciplined and professional manner. They are seeking someone who can think outside of the box and make a vital contribution to the business.
What the role involves:
- Responsible for the chasing & collection of payments relating to unpaid PPI from clients.
- Carrying out audit investigations of files looking for missed revenue and challenging lenders & Trustees as and when required.
- Ensuring that your collection ledger is maintained & regularly updated within relevant systems
- Liaise with the clients on a daily basis to resolve queries by telephone & in writing.
- Liaise with the Billing controller regarding credit notes, re-issued invoices & cash allocations
- Generation and issue of reminder letters
- Perform other Credit Control related duties as & when required by the business
- Ensure that all activities and duties are carried out in full compliance with our regulatory requirements & internal policies
What they are looking for:
- Experience & understanding of best practice techniques for credit control, preferably in a PPI environment (but not essential)
- Experience of audit in a credit control and/or collections environment
- Understanding of client & stakeholder needs
- Ability to work under pressure, deal with tight deadlines & demonstrates flexibility
- Organised & methodical approach to work
- Ability to complete set tasks with minimal supervision
- Strong communications skills (both oral and written), confident telephone manner, tactful & diplomatic when under pressurised situations
- Team player – the ability to work co-operatively & flexibly with others.
- Good level of IT skills, notably Excel
Working Hours:
Operational Hours to cover are Monday to Friday 09:00-17:00, with one hour provided for lunch. However, Business hours do operate between 07:00-1900 and flexibility is a must.
(the business will expect an ongoing level of commitment from staff to work overtime as and when the business requires the need for this. This is to ensure that business & personal targets are achieved)
Starting salary of £16,000, which on successful completion of 3-month probation period rises to £19,000