This business is listed as one of the top three IT services businesses in Scotland bringing together our own market leading network with a diverse range of cloud solutions.
Working in a fast-paced environment where no two days are the same, the ideal candidate will have experience working as a 2nd Line Support Technician with the ability to build key internal and external relationships.
Responsibilities:
- Providing 2nd line support both remotely and on site - this role is partially based at one of our clients sites
- Taking ownership of users’ issues and identifying appropriate solutions to resolve service incidents and requests
- Providing users with regular communication on the progress of investigations and planned solutions utilising ticketing system for communication both internally and externally
- Providing an escalation point for the 1st line team, providing 2nd line support, ensuring assigned calls are responded to, diagnosed and resolved
- Creating standard documentation on problem resolution, fixes and updating the technical knowledge base
Experience:
- Experience in deskside support or other user support functions
- In-depth hands on problem solving expertise in desktop hardware, operating systems and software packages
- Understanding and experience working with and administering layer 3 networks, TCP/IP, security and Wi-Fi connectivity
- Microsoft Office 365
- Server Backup Configuration and Management
- DNS
- Microsoft Windows Server, working knowledge up to 2016 server
- Microsoft Exchange Server, working knowledge up to 2016 server
- Server Technologies: Performance and security analysis, troubleshooting
- Clean Driving licence
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Full on the job training & support.
- Fun working environment and culture.
- Great opportunity for advancement.
Based in Edinburgh you would be expected to travel (they will provide a company pool vehicle for these occasions)
Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.