Based near Chichester, this small MSP are looking for an IT Support Analyst with a solid technical foundation to work as part of a team reporting to the Support Team Leader. The role will be predominantly office-based role with customer visits and some home working.
Within this role your daily tasks will include:
- Operating the IT Helpdesk and providing 2nd line support to a wide variety of clients supporting infrastructure, hardware, and software
- Receiving and resolving calls from the helpdesk and managing user expectations – by phone, email and in person
- Troubleshooting and diagnosing hardware and software faults, escalating if necessary
- Deployment of new hardware and software alongside existing upgrade schemes
- Occasional involvement in project work
- Assisting the Support Team Leader in aiding other team members
- Managing your own tickets, ensuring that they are kept up to date
About you: Skills, Qualifications and Experience required:
- Full, clean driving license and use of a car
- Excellent communication skills, both written and verbal
- Minimum 2 years' experience providing IT support
- A ‘can do’ attitude with an eagerness to get involved with any problem
Strong technical and computer skills including:
- Active Directory
- Windows 10, Windows Server (bonus points for macOS)
- Office 365
- Hardware
- Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
What we can offer you:
- Competitive salary
- Hybrid working
- 20 days holiday, plus public holidays
- Workplace pension scheme
- Cycle to work scheme
- Free onsite parking
- Company laptop, phone, and accessories