This is a great opportunity for the right person to join an award winning Edinburgh based tech company as part of their customer-facing support team. The business provides proof of delivery, route optimisation and related services within the Distribution, Construction, and Field Service sectors.
The role will require the successful candidate to provide a first-class service to the business's growing customer base, ensuring that an excellent and consistent level of service is provided at all times.
This position is a full time, permanent role working Monday to Friday 9-5:30pm.
You will be a valued member of the team and will have the opportunity to grow and define your own path.
What you’ll be doing:
You will be expected to work closely with the Support Manager, making sure that incoming client requests are correctly managed and escalated when required. This role will involve:
- Acting as the point of contact for incoming customer enquiries (phone, email etc)
- Triaging customer requests to ensure that they are picked up by the right person or team
- Logging all calls and issue tickets
- Providing “how-to” assistance for system users over the phone or in writing
- Working with the Account Managers to produce customer training material
- Assisting the Support Manager with handheld device set-up/management
What we’re looking for:
- Excellent communication skills and telephone manner
- Excellent organisational skills
- A self-motivated achiever who gains satisfaction from providing excellent customer service
- Customer Service experience
- Being able to stay calm under pressure and willing to escalate issues when required
- Good understanding of office software
- Interest in IT
What you’ll get:
- Salary: £16,000 to £25,000 depending on experience
- 30 days paid holiday a year
- Opportunity to buy 5 additional holiday days
- High spec workstation with multiple monitors and your choice of operating system
- Training budget
- Complimentary fruit, drinks, ice cream and snacks
- Company social events including monthly board games nights
- Office with strong transport links and dedicated free parking
- The opportunity to see your work fixing problems in the real world
- Life assurance
- Income protection insurance
- Bike to work scheme
- Pension plan