This company's reputation for outstanding customer service and client satisfaction means that they are adding to their successful and growing team based near Chichester with an amazing opportunity for a 1st Line Support Technician. They excel in providing business to business IT support services and are proud to have an extensive client base throughout the southern counties alongside some national and international clients.
Key Responsibilities:
- Respond to inbound calls, log tickets in their CRM system, accurately record client details, nature of incident and urgency
- Complete new PC set-ups in their workshop
- Work through 1st line support tickets
- Deliver a professional and friendly service where clients are regularly updated
- Accountable for personal ticket queue and completion of associated tasks
- Maintain quality and accuracy with effective notes and detailed explanations of work
- Be willing to attend training and keep up to date with the latest technology
- Comply with relevant legislation, internal policies and procedures
Skills & Experience:
- Previous experience in a customer facing environment
- High level of computer literacy
- An understanding of Microsoft Windows Operating Systems
- An understanding of installing Windows applications and programs
- Excellent telephone manner
- Strong confidence and accuracy of work
- Self-motivated with the ability to multi task, prioritise and manage work to deadlines and meet SLA's
- Ability to communicate professionally, face to face, in writing and on the phone, specifically when communicating technically to non technical clients
Benefits:
- Competitive salary
- 29 days annual leave
- Company pension
- On-site parking
- Employee assistance plans
- Employee perks and discount scheme
The office has on-site parking and is based on the outskirts of Selsey, a short distance from Chichester, and is easily commutable by car or bus.