1st Line Helpdesk Analyst wanted by busy Eltham based software house.
You will be part of a team diagnosing and reacting to their clients' needs via telephone or email. You will be expected to attempt first time fix working with customers and if the problem then cannot be resolved the incident is escalated to 2nd line for resolution. You will also be responsible for keeping the customer informed of progress on assigned support calls and assist with the daily monitoring and response to alerts from clients.
Experience:
- Minimum 1 years experience working on a busy IT helpdesk supporting software
- Experience diagnosing a wide range of software and hardware issues
- Experience in communicating with clients
- Knowledge of Windows desktop versions 7, 8, 10, Windows Servers and the ability to use remote support tools
- Preferred exposure of working with Small and Medium Size Enterprises
- Preferred knowledge of Microsoft Office products, Anti-Virus products, basic networks
Full training will be given on their software package.
Benefits:
They strive to offer an environment that provides their staff with a good balance between work and family.
They offer a comprehensive benefits package including:
- Pension Plan
- Company Sick Pay
- Free Annual Eye Tests
- Childcare Vouchers
- Ride2Work
- Company Events throughout the Year