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Works Controller / Projects Administrator

  • Gravesend, Kent
  • £18,000 to £24,000
  • Permanent / Full-Time
  • Advertised 156 days ago

Leading facilities management company based in North Kent, is seeking a Works Controller and Support Administrator due to increase work. Experience in the facilities management industry is beneficial.

The Works Controller/ Projects Administrator role is focused on ensuring that the expectations and needs of their clients are identified and satisfied. You will be joining a positive team of colleagues who strive to help push the business forward.

Tasks will include:
- Dealing with calls and emails from both clients and operational staff
- Planning and booking work for operational field staff, these include drainage engineers, electricians, plumbers, building operatives and surveyors
- Liaising with clients and providing them with project updates
- Carrying out administration, including filing, processing orders and deliveries
- Liaising with clients, suppliers and the operational staff to ensure quotations are initiated promptly
- Costing and ensuring supply of materials and access equipment
- Managing equipment hire
- Invoicing completed works
- Reviewing previous day’s works to ensure all complete, re-arranging site visits where necessary
- Taking ownership of a customer complaint until resolution

The Works Controller and Support Administrator will liaise with all levels of the business, and work alongside Operational Managers to insure the smooth transition of projects from quotation to installation through to invoicing.

You Will Have:
- Proven work experience in a client service support role within a busy office/ operational environment within the facilities management industry (plumbing, drainage, and mechanical)
- Ability to work under pressure
- Working knowledge of a project management software system
- Proficiency in MS Office applications, including Word and Excel
- Strong Customer service and communications skills
- Able to demonstrate examples of resolving customer issues, advanced trouble shooting and multi-tasking

- Experience of Job Logic
- Experience in the facilities management industry
- Product knowledge

Behavioural Competencies:
- Communications: ability to communicate effectively with clients, colleagues and suppliers
- Customer focus: able to put the client at the centre of all activities
- Contribute to team success: place the team ahead of the individual and work effectively as a collaborative team member
- Quality orientation: ensure that all processes adhere to procedures and are carried out to a high standard
- Manage own work and time: effective time management of own tasks and activities

Location & Travel: Meopham, Kent – No travel required.

This is a great opportunity to join this dynamic family run business, based in North Kent. If you have the right aptitude, attitude and experience for this role and are looking for a new challenge, please submit your CV via the Apply now button.

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