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Back to jobs Vehicle Rental Agent - Telephony
  • Chester, Cheshire
  • Salary negotiable
  • (Permanent)
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Additional Package Info: Pension; Life Insurance; Eye Care Vouchers and a Cycle to Work Scheme.

This company has exciting opportunities for Vehicle Rental Agent’s to join their growing team. They offer a competitive salary, great benefits, fun work environment and best in class training, personal development and career opportunities.

They form part of a leading Claims Management and Credit Hire Company delivering services to the motor trade. They are renowned for the level of service they offer their customers and are one of the fastest growing brands in their industry with exciting plans for the future!

As their Vehicle Rental Agent they don’t just invest in you, they will provide you with all the latest technology, support and knowledge to help you maintain and deliver excellent service to their customers.

Essential Requirements:
To work within the Hire team managing own caseload of requests for hires and work with the Hire team and branch team to ensure hires are worked timely and effectively at the least cost to the business.
- Arrange the delivery of replacement hire vehicles to clients
- Sourcing vehicles from alternative suppliers to meet client’s needs as and when required
- Constantly updating clients on the progress of their hire
- Liaising with Local Authorities to arrange plating of taxis to meet the local authorities regulations
- Liaising effectively with the Claims department regarding the current status of the clients hire and arranging suitable vehicles
- Updating the clients file with relevant information using the bespoke Company system
- Maximising on hire days and charging rates by ensuring the Client commences hire as requested and the authorised vehicle group booked is correct
- Co-ordinating the deliveries and collections of vehicles to ensure the least cost to the business and the best use of resource
- Keeping all relevant paperwork for vehicle and licensing files up to date with accuracy
- To ensure Service Level Agreements are issued to suppliers and they are adhered to.

If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:

Skills, knowledge, qualifications required for job

- A high level of organisational skills
- Excellent written and verbal communication skills.
- Able to build rapport and establish relationships.
- Previous customer service experience.
- Capable of gathering, organising and managing information.
- Ability to multi-task & deal with several actions/ cases simultaneously.
- Will need a flexible and professional attitude to work, be adaptable and able to work under pressure in a demanding role.
- Should be confident and able to work on own initiative.
- Be eager to learn showing a positive, proactive, can do approach to work.
- Must be a driver or currently learning to drive.
- Working within a vehicle rental environment is desirable yet not essential.