This business manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many automotive manufacturers globally.
You will help the settlement of motor claims by inspecting all types of vehicles, using desktop computer software providing estimating ability and images of vehicles that have been damaged and estimate based systems. This is achieved by providing accurate vehicle valuations and assessments of repair costs by authorising repairs.
You will be working from home on a full/part time basis once training standard has been achieved, roughly 2-4 weeks depending in prior experience, with a minimum of 1 visit to the office in Fareham per month.
Main Accountabilities:
- Inspection of all types of damaged vehicles using the images and estimates.
- Meeting leakage and cost targets, adhering to the correct repair creating reports and assessments and authorisation and direction of repairs, together with the correct valuation of vehicles.
- Meet Service Level Agreement (SLA) as set by our clients.
- Establish a relationship with our repairer network throughout the UK.
- Provide excellent customer service and deliver a positive customer experience.
- Professional judgement decision making in relation to Image or Physical Independent Inspections.
- Deliver the right decision based on the most economical settlement.
- Total loss decision and settlement in line with current guidelines.
- Provide technical support and guidance for Claims branches.
- Support the business during surge events by performing physical inspections where required.
- Proactively deal with complaints in line with company and FCA guidelines.
Your skills and experience:
- Substantial experience in motor repair industry.
- Practical motor engineering Industry experience.
- A member or associate of the following: Institute of Automotive Engineer Assessors (IAEA) or willing to study for membership
- ATA/VDA qualified or working towards IMI and IRTE.
- Familiar with computerised estimating systems including Audatex.
- Excellent communication, negotiation skills.
- Report-writing skills, adaptable to level at which communication directed
The Reward:
They offer a competitive salary, 25 days holiday plus bank holidays – you can even buy and sell some leave to suit your lifestyle, pension contributions, flexible benefits and a cash pot to spend on dental and health plans or insurance and protection products, financial and professional advice service, lifestyle and entertainment discounts plus they offer retail discounts at Boots, Ikea, Thomas Cook, Gap, New Look, Argos, PC World and many more - very easy to use and great savings for all staff!
They are committed to continuous improvement and they offer access to a comprehensive range of training and development opportunities.
Training will be required before Home based work is allowed