This successful Hygienic pump company based in Eastbourne is looking for a Trainee Customer Services Engineer to fill a permanent position in their Customer Services department.
They are looking for a Trainee Customer Services Engineer to combine technical knowledge with sales skills to provide support, cost and technical information alongside both pre- and after-sales advice to their distributors, customers and internal departments.
The role is a proactive internal position; therefore, the requirements to work on your own initiative and as part of a team are essential. The Ideal candidate must have a flexible working approach, whilst working to company procedures, maintain customer satisfaction/ retention by showing the ability to “go the extra mile” to enhance customer service.
Duties of Role:
- Respond promptly to customer requests whilst adhering to company procedures, this will include not be limited to:
- Quotations, request for technical information, stock enquiries and pricing enquiries
- Processing of sales orders
- Entering of standard BOM’s to the manufacturing system when needed.
- Providing technical resource
- Enquiry / quotation follow ups
- Telephone calls both incoming and outgoing
- Provide technical sales support, and after sales technical support.
- Liaise with Distributors, customers, engineering and quality to resolve technical issues.
- To maintain a variety of data and information through databases and spreadsheets relating to markets, distributors and products.
- To maintain contact with colleagues in other disciplines throughout the organisation to aid in the development of new product ideas, ensure prompt action on enquires and other request for support by management.
- Take part in UK pump school activities.
- Any other ad hoc duties as required by the company.
Skills:
- Excellent written and communication skills
- Proactive and solution orientated
- Technically and commercially aware
- Ability to understand detailed information
- Excellent planning, IT and numerical skills
- Excellent interpersonal skills with a professional attitude towards customers, distributors and co- workers
Education / Training & Knowledge / Experience
- Solid technical background – either through HNC or relevant engineering experience
- Knowledge of Rotary Lobe / Circumferential Piston Pumps desirable but not essential
- Knowledge of technology and ERP systems
- Customer services experience