Customer Support & System Commissioning Engineer
IT Network Based Broadcast Systems
IT network base systems and solutions are encroaching on many aspects of our day to day lives, both at work and at home, and it's no different for the Broadcast industry. The days of the traditional point to point architecture is disappearing and is rapidly being replaced by IT Network solutions.
This is an opportunity to join a world leading company who design and manufacture innovative and pioneering broadcast equipment. They are looking for keen and enthusiastic engineers/technicians with a real passion for Network topology and design to become part of their UK based team. Prior knowledge of the broadcast industry is not a requirement, they will teach you all about the broadcast world, what they are looking for is your IT & Network skills.
This is a global technology company committed to servicing their customers worldwide. The role encompass many aspects including the direct support of their customer base, onsite & remote commissioning and training.
This position is a challenging mix that combines technical know-how and customer service skills and at times includes traveling to their customer’s production studios and distribution facilities throughout the UK, Europe and other countries of the world.
Responsibilities:
- To respond and provide technical direction to customers regarding operational issues, configuration, firmware upgrades and general maintenance.
- To assess the customer’s product application, troubleshoot and diagnose issues through research and/or re-creation to determine the root cause.
- To install products or systems at customer sites and deliver training to customers in-house or abroad.
- To maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers.
- To recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner.
Qualifications:
- A passion and wide-ranging understanding of Network topology and design.
- Direct experience with Network infrastructure and Server Hardware setup is an asset.
- Electrical, Electronic, or Computer Electronic Technician education.
- Unparalleled desire to help the customer and deliver service excellence.
- Passion for technology and learning new software and hardware products.
- Strong verbal and written communication skills Problem-solving ability and able to react to changing situations.
- Ability to multi-task in a fast-paced environment.
- Must be eligible for international travel and be able to work alone with little or no supervision.