One of the UK's leading boilers and heating supplier’s is actively seeking a Technical Customer Service Advisor to join their Helpline Service team at their head office in Wrotham Heath, Kent.
The successful candidate will be part of a team providing the highest level of customer service possible. Customer Service experience is essential along with excellent communication skills ideally within a customer support/helpdesk environment.
You will need to enjoy being part of a team and have the ability to pick things up quickly. You will have a background in gas breakdowns and servicing potentially with a Gas Safe qualification. Experience in heating diagnostics is preferable although not essential.
You will be responsible for answering customer calls, logging queries and booking engineer calls as necessary; taking ownership and following through on all enquiries and complaints.
Calls of a Gas Safe Technical nature are a major part of the day to day working and you will be in regular communication with gas installers or engineers.
Previous experience in diagnosing faults and dealing with technical queries is preferred.
Experience with call handling, prioritising your workload efficiently and good attention to detail is essential.
Skills and Experience Required:
- 2 years customer service experience
- Excellent customer service skills, preferably of a technical nature in the gas industry sector although not essential as training will be provided
- Excellent communication skills
- Good level of computer literacy
- Motivated with strong organisational skills
- Ability to work in a fast paced environment
- Ability to multi-task
Following a successful 6 month probation period, pension, BUPA health care, gym membership is available to sign up to.
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