Latest jobs

We're sorry, there are currently no jobs that match your search parameters

Back to jobs Technical Analyst
  • Durham, County Durham
  • £20,000 to £27,000
  • (Permanent)
We're sorry, you can no longer apply for this job.

Technical Analyst/2nd Line Support
Salary: £20,000 to £27,000 depending on experience

This established IT service provider is currently looking for a Technical Analyst to join their team. The post holder will be responsible for investigating a wide range of technical issues.

The successful candidate should be a driven individual with analytical thinking, that enjoys problem solving and taking control of situations to deliver technical solutions whilst putting our customers’ needs first.

The candidate should have recent knowledge and be able to utilise the market leading technology vendors i.e. HP, Veeam, VMware, Microsoft, Hyper-V, O365, Cisco and Meraki.

The post holder will be hands-on with administration, support and maintenance of IT systems, applications, services and servers.

The post holder will be supporting their client base using remote tools however occasional travel to client sites might be necessary.

Job Duties and Responsibilities:
- Incident management
- Diagnose and resolve all technical issues
- Liaise direct with customers regarding technical issues
- Identify reoccurring technical faults
- Assist other members of the team

Required Knowledge, Skills and Experience
- A high level of technical skills is essential for this role, with a fundamental understanding of Networking, Microsoft products and virtualization.
- At least 3 years’ experience within the IT industry
- Good general understanding of application, desktop, server, storage, networking and virtualization technologies
- Able to work well as part of a team and individually
- Maintain awareness of new technologies
- Ability to look for ways to improve and promote quality
- Strong technical knowledge of core IT systems such as AD, DNS, DHCP, Networking
- Excellent analytical thinking
- Ability to follow complex technical instructions
- Ability to translate technical terms to a technical and non-technical audience
- Excellent Customer service skills

Desirable Knowledge, Skills and Experience
- Experience with virtual infrastructure (VMWare)
- Worked within a Level 1/2/3 IT Support team
- 5-10 years’ experience within the IT industry
- Experience with the market leading technology vendors i.e. HP, Veeam, VMware, Microsoft, Hyper-V, 365, Cisco and Meraki

Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have relevant work related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.

Following certification will be highly beneficial:
- MCSE, MCITP
- VmWare
- CCNA
- Comptia A+
- Comptia Network+

Get the Recruitment Genius Advantage today. As the UK's largest online recruitment advertising company placing more candidates than anyone else.