This company has been providing market-leading holidays for more than 40 years. They are true rail holiday specialists and no other company offers a better choice of inclusive holidays by rail than they do. They are absolutely committed to ensuring every holiday meets and exceeds expectations and as a result their valued customers travel with them year after year.
The Position:
They now have an exciting opportunity for a highly motivated and experienced Team Manager who will have the opportunity to work in an award winning and highly customer centric business in the heart of York’s city centre. The role will manage a fundamental department and team of people to deliver the department and company objectives.
You will have experience of identifying areas for improvement and creating and implementing the strategy surrounding these areas. You will be providing learning opportunities for the team by identifying learning needs and helping to provide opportunities to address those needs.
Working as part of the operations team to you will also act as a first point of contact for all lines of communication, dealing with each one professionally and courteously. You will work closely with all departments to ensure relevant information is communicated effectively and accurately both internally and externally. It is essential that you are able to cover occasional weekend working,
Some of the activities that you will be responsible for include:
- Ensuring that the work required in your area of responsibility is effectively planned and fairly allocated to individuals, ensuring that the required standard of performance is being met.
- Handling transport disruption and emergencies in conjunction with operations team members and other relevant stakeholders.
- Communicate ideas for improvement aimed at enhancing performance and efficiency at company, team and personal levels.
- To provide direction and support to team members.
- Attend and participate in regular team meetings and liaise and communicate openly and effectively with colleagues.
- Build and sustain an effective, professional relationship with suppliers ensuring that the Company and all of its brands are viewed positively.
Team Manager Attributes:
- Proven experience of managing a team including performance management.
- Demonstrable commercial experience & awareness.
- Excellent IT skills, including Microsoft packages Windows / Office / Outlook / Explorer /PowerPoint.
- Solid and proven problem solving, accuracy, decision making and analytical capabilities.
- Have meticulous attention to detail.
- Excellent communication and interpersonal skills
Previous work experience in a holiday or travel environment is preferred but not essential.