This company is a privately owned and fiercely independent nationwide supplier of maintenance services. They serve corporate, public sector and managing agent clients, with sites across the United Kingdom.
You will be part of a team providing a central point of contact for their clients, engineers and department. The Support Desk is a fast paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.
Location
St. Ives, Cambridgeshire
Key Responsibilities
- Respond to phone calls, emails and electronic forms
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
- Ensure that all owned requests are resolved
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
- Use effective communication to proactively manage customer expectations
Necessary Skills
Essential:
- Proven ability to accurately follow procedures
- Comfortable and professional on calls and emails
- Adaptable and flexible to change
- Ability to work under pressure with a can do attitude
- Organised and able to multi task
- Excellent time management
- Work well as part of a team
Desirable:
- Previous work in Business Administration
Full-Time Role
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