This company is looking for an ambitious and hardworking individual to join their busy purchasing team which forms part of their operations group.
The purpose of this position is to provide support to their internal operational teams and external customers, in the form of dealing with customer supplies (consumables) enquiries, placing purchase orders suppliers, managing back-orders and providing administrative support within the purchasing team. Much of the role also entails dealing with incoming communication from customers and suppliers, in the form of emails, tickets and over the phone.
Consisting of, but not limited to:
- Daily monitoring of and responding to supplies exceptions;
- Day-to-day throughput of purchase orders relating to all business units, specifically for their service desk team;
- Monitoring of and responding to incoming email traffic within various email groups;
- Assisting with responding to and managing supplier queries for PO’s purchased the previous day;
- Pricing and sourcing stock for new sales orders;
- Creation of new part requests and maintaining part records within SAGE ERP;
- Dealing and responding to supplies exceptions;
- Communicating and providing visibility of their open back-orders;
- Proving cover for other team members when out of office.
Key Tasks:
- Taking incoming telephone calls from customers with supplies (consumables) requests;
- Process incoming consumable exceptions daily, within our Supplies Request portal;
- Monitor and process of MPS service tickets, within our NetHelpDesk portal;
- Ensuring all previous day’s orders have been received by our suppliers and shipment reports acted upon, including the updating of key business systems;
- Receipting-in of stock against purchase orders shipped by their suppliers (and storing the supplier delivery note);
- Ensure the purchasing and supplier queues are maintained throughout the day;
- Assisting other team members and ensuring supplier queries are acted upon, and communicated to the sales teams, when necessary;
- Be responsible for the updating and communication of back-order information flow to the sales teams;
- Ensure part code requests are acted upon and communicated back to the Customer Services team once complete;
- Manage and update the team key supplier database, whilst assisting with sourcing of new suppliers when required;
Desired Skills and Abilities:
- Experience in MS Office tools, such as Outlook, Word and Excel.
- Experience of Tesseract (not essential).
- Experience of SAGE ERP (not essential).
- Able to work calmly under pressure.
- Attention to detail.
- Aptitude in both proactive and reactive situations.
- Ability to prioritise and manage several issues and requests in a structured manner.
- Ability to work within multiple collaborative teams.
- Good verbal and written communication skills.
- Display exceptional follow-through, personal drive and the desire to make a difference.