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Back to jobs Software Implementation Engineer
  • Macclesfield, Cheshire East
  • £25,000 to £35,000
  • (Permanent)
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This is an opportunity for an experienced Software Implementation Engineer to join this leading global software company enabling mass customisation of products, on-demand production and dropship fulfilment.

Reporting to the Chief Operating Officer, the Software Implementation Engineer will be responsible for onboarding their customers - working directly with them from project kick off to solution implementation; setting up and configuring systems for each client’s unique requirements. The role will require close collaboration with their professional services, development and support teams to ensure all phases of the implementation are successfully delivered.

The successful candidate will be confident in leading customer project engagements and following best practice principles to implement solutions for some of the world’s leading supplier and retailer organisations.

Required Experience:
Minimum of 2 years’ experience in

- Technical Support, specialising in software and problem diagnosis
- Leading and planning technical software implementation engagements
- Knowledge of APIs and experience of software integration
- Working with customers to capture and define requirements
- Leading implementation activities
- Agile working practice, structured project management and communication

Responsibilities:

- Capturing and clearly articulating requirements and to work with their Professional Services team to develop solution specifications for their R&D team
- Establish implementation capabilities and limitations, performance requirements and interfaces for the end user solution
- Draw on knowledge of our platforms, systems and workflow processes to delivery efficient solutions to meet our customer’s needs
- Carry out solution testing to ensure efficient onboarding processes for new clients; carrying out root-cause analysis to develop logical conclusions and suggest alternative configurations
- Resolve any client queries, taking ownership through to resolution
- Take overall ownership of solution implementation for assigned customer projects, ensuring timely and efficient communication and solutions are delivered to plan
- Coordinate and execute testing, in concert with our customers to ensure successful implementation
- Create and maintain Document Management processes for all client-facing documents

Benefits:

- Competitive salary.
- Contributory pension scheme.
- Challenging and rewarding work.
- Free onsite parking
- Performance related rewards & recognition initiatives
- Generous retail partner discounts & many more staff perks!

This company is headquartered in Macclesfield, Cheshire, which has good transport networks and is easily commutable from Manchester.

Personalised training, including full information on their platforms, will be provided as part of their comprehensive induction programme.