Job Title: Service Manager
Reporting to: Head of Service
Hours: 40 per week (08:00 - 17:00)
Responsibilities –
- Monitor company service delivery on Guard & Tech
- Ensure key terms are upheld
- Track fault request
- Gain resolution with client
Key Duties –
- Tech - PI’s, EOC’s, QSV’s, Complaints forms completed
- Guarding - QSV , EOC’s and Complaints (ASM does Induction, Incident and Guard Visits)
- KPI’s
- Incident response on CCTV
- Clear and consistent reporting on WhatsApp
- Full and recon Surveys. Update Areas of Non-Coverage
- Upselling to monthly KPI
- Explain system limitations/ qualify clients expectations
- Liase with engineering re faults
- Be commercially aware and bill for client led issues : Damage kit, power, incidents or multiple recons.
- Caught incident resolution in line with SOP
As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, this company is committed to promoting equal opportunities for all; irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.
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