Reporting to: Head of Services.
Hours: 40 per week (08:00 - 17:00).
This company is looking to recruit a Service Manager.
Responsibilities
- Ensure key terms are upheld
- Track fault request
- Gain resolution with client
- Advice clients on security equipment
Key Duties
- Survey sites for CCTV
- Conduct Post Install Surveys
- Conduct quarterly service visits
- Ensure client complaint forms are completed and any issues addressed
- Clear and consistent reporting on site investigations
- Identify areas of Non-Coverage and rectify accordingly
- Arranging of Manned Guard deployments.
- Explain system limitations and specifications to clients
- Liaise with engineering regarding faults
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