Service Desk Agent
This leading Connectivity, Cloud, Data Centre and Voice operator provides their customers with access to one of the most diverse and resilient networks in the UK.
The business is continuously growing and they are looking for an individual to join their dedicated support function. You will be their customer’s first point of contact providing customer service in a friendly and efficient manner. They will be relying on you to listen to their customers and use your expertise and enthusiasm to answer their questions about their services and resolve any issues they may be experiencing.
They need someone who is outgoing, detail orientated, who can learn quickly and manage multiple priorities. This is an excellent opportunity to learn and develop a wide variety of skills and explore your potential.
Responsibilities
- Provide outstanding customer service and positive support experience.
- Monitor and respond quickly and effectively to requests received through their helpdesk.
- Ensure that internal and external processes and procedures are followed to guarantee a consistent and quality of service.
- Investigate and report customer issues and escalate accordingly.
- General administration duties and other ad-hoc duties as required.
Requirements
- Excellent verbal and written communication skills.
- A passion for providing five-star rated customer service.
- Must be a highly-motivated self-starter.
- Solid troubleshooting and problem-solving skills.
- Strong attention to detail and can deliver high-quality work with little supervision.
- An aptitude to learn new technical disciplines
- An interest in Networking and Server Administration would be an advantage
What you’ll get in return:
- Competitive salary
- Opportunity for training and development
- Health Care Scheme
- Pension Scheme
To apply for the role, please send your CV along with a brief introduction about yourself and why you think you’ll be suitable for the role.