This is an exciting opportunity to join a growing IT support company based in the vibrant heart of Shoreditch. Being only stone’s throw from Old Street and Silicon roundabout, what bright, aspiring and ambitious character wouldn’t want to work here? They pride themselves on offering everyone in their team the opportunity to grow, gain professional qualifications and focus on their personal development by providing a happy and unique workplace.
You will be responsible for the administration of the service desk, it is a metrics driven role ensuring that work is assigned quickly and that their high standards are maintained.
RESPONSIBILITIES:
- Monitoring inbound emails from clients and actioning them. There may be details which need to be taken from the emails and then need to be transferred to job notes, or new jobs will need to be logged, or you may need to schedule on-site visits.
- You will be responsible for allocating work for the support Engineers. You will check their individual workload and ensure the right type of work goes to the right engineer.
- To champion their customer service and Service Desk KPI’s
Skills & Experience:
- Minimum 2 years’ experience in administration role. This position will suit someone from a retail / customer service background but you must be organised and confident to take on new challenges.
- Confident and articulate. Wallflowers need not apply!
You will be able to adapt and be flexible in your communication style to suit a situation.
- Excellent organisation skills – you will have to prioritise and make fast decisions.
- Confident to stand up in front of the team and present
- A self-starter with ambition to succeed
- Have a fun and friendly attitude and stay cool under pressure.
Their salaries are structured differently to other companies. They are fair in the way we pay, so the more you put in and the better you perform the more you will see in your back pocket.
On top of your base salary you will also receive a performance related bonus, flexible benefits and loads of company perks.
Their unique benefits package was built buy their team, for the team! Have benefits that suit you. Think tech goods, holidays, additional paid leave, breakfasts and more social events than you'll be able to squeeze in to your calendar!
If this sounds like the kind of company you want to grow with, get in touch!