This rapidly growing IT company provides solutions to large global companies. It is a very exciting time for them as they grow their team to support their expansion. They currently have a new role for a Service Delivery Analyst based at their Operations Centre in Leeds City Centre.
Role responsibilities;
- First point of contact for all service delivery queries.
- Define and implement proactive alerting and management information to identify incident and problem trends.
- Oversee the resolution of incidents, working with team members to provide a resolution and escalating when appropriate.
- Provide analytical management information.
- Deliver quality assurance activities to ensure policy, procedure and regulatory requirements are adhered to.
- Develop and maintain excellent relationships with both internal and external customers.
Skills and Experience;
- Strong understanding of ITIL and IT Best Practices ( ITIL Foundation certified preferred).
- A logical approach to troubleshooting, diagnosing and resolving problems.
- Embraces change, seeking opportunities for continuous improvement.
- Experience of working in a customer focused environment.
- Experience of working effectively as part of a team with the ability to work under pressure and prioritise work.
- Excellent communication skills including telephone manner and strong customer service skills.
- Good organisational skills.
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
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