Job Title: Service Co-ordinator
Department: UK Service – Ashby Office
Responsible to: National Service Manager
Responsible for: Daily support to all internal and external customers
The Company is a leading specialist provider of tailored solutions to the transport community, solving complex operational requirements both on and off vehicle.
Provide full support to the National Service Manager to ensure the smooth running of all aspects of the service teams across all 3 business areas. Acting as the first point of contact for the customer into the business and dealing with all enquiries in an effective, professional manner.
Under the direction of the immediate supervisor, coordinates customer service to provide our customers with a highly efficient and reliable field support team.
Provides supports and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
Main Duties
- Checks through all engineer’s daily work and updates on the Service log website including Escalations, Projects, and Audits.
- Coordinates the Service Log website ensuring it is updated daily updates for all issues which are outstanding.
- Schedules all work on the website and organises the engineers work on a daily basis also ensuring SLA’s are met.
- Raises new Issues, Projects, AMS Issues and Audits onto the website.
- Manages projects resource allocation for all Business Areas.
- Maintains the Service log website, creates log ins for customers and staff.
- Enters new Fleet Numbers and depots onto the website.
- Liaises with depots for vehicles to be available.
- Provides administrative support for the National Service Manager.
- Answering incoming calls and handling customer inquiries.
- Provides reports as required across the business and customer database.
- Deals with stock transactions for field engineers, manufacturing and projects.
- Performs administrative duties appropriate to the activities of the team.
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