Do you have a technical mind and enjoy troubleshooting?
-Do you have experience of data management and analysis?
Do you have a Continuous Service Improvement approach?
If you are passionate about IT and are looking for an exciting new opportunity, they would like to hear from you!
This company is the leading provider of Healthcare Document Management software across the UK.
They are undertaking a significant programme of work to move its customer base from on-premise, client server solutions to its cloud-based Software as a Service (SaaS) platform. The Solution Delivery Team is responsible for the delivery, assurance and management of SaaS solutions as they are brought into service and for the technical onboarding of customers onto that service.
If this sounds like the job for you then please apply today!
What will you be doing?
You will be responsible for the implementation and testing of new customer implementations or existing customer migrations as they are transitioned from a Client Server environment into our newly commissioned Cloud solutions.
You will need to troubleshoot any issues that may arise and act as the ‘go to’ person within the team for any technical escalations encountered.
This role will include installations, upgrades and configuration changes. You will be working in conjunction with other team members and other teams using a Continuous Service Improvement approach to ensure efficient, repeatable, resilient and controlled implementations and associated monitoring.
Due to the nature of the role operating within the medical sector, the successful candidate will be required to undergo a DBS check.
The ability to be flexible with regards to working hours is required as, at times, you may be required to work early or late to minimise the impact of the migration on our customer base.
The successful candidate will build relationships both remotely and with internal stakeholders quickly as well as have the technical expertise to troubleshoot, identify root causes and turn a problem into a solution in adherence with strict KPI’s and Service Level Agreements.
We need you to have…
- Previously worked in an application implementation, configuration and support role(s)
- Performed data management, analysis and manipulation
- The ability to use relational databases (MySQL)
- Experience of the technical use of Windows server
- Self-starter with the ability to work alone or as part of a delivery team
- Problem Management experience
- Experience of working with strict SLA’s and KPI’s
Nice to have…
- Experience of working in a data centre environment
- ITIL V3 qualification
- Configuration Management experience
- Used Windows server configuration tools
- Knowledge of Windows scheduler and Task Management
- Demonstrable skills in troubleshooting and impact analysis
- SQL knowledge
- Qualified to degree level in an IT discipline