This is an exciting opportunity to join an award winning Managed IT Service Provider. Using the latest and most exciting technologies, they are helping businesses across the UK to grow and improve. As Manchester's fastest growing MSP they are looking to add to their 2nd and 3rd line team.
Duties of the Senior IT Support Technician:
- Effectively manage own customers
- Provide sound second and third line support to all customers
- Meet established SLAs to maintain excellent customer service
- Manage communication effectively to inform customers of system changes and/or outages
- Be an active participant in new projects, discussions, and initiatives
- To identify potential revenue opportunities and highlight them to the Management Team
- To act as an ambassador for the brand always
- Make regular reports and recommendations to customers
Requirements of the Senior IT Support Technician:
- Previous experience within a 2nd/3rd line support role, preferably with an MSP
- Strong communication skills, both verbally and written
- Full UK driving license
- Industry recognised qualifications
- Knowledge of network fundamentals (OSI model, TCP/IP)
- Knowledge of infrastructure monitoring and PowerShell
- Knowledge and experience in the following:
- Exchange Server – 2010, 2012 & 2013
- Windows – 7, 8, 8.1, 10
- Windows Server – 2008, 2012, 2016
- Office 365, Azure
- Cisco switchers, routers and firewalls
- Able to configure and manage switches at layer 3 level
Senior IT Support Technician Benefits:
- Competitive Salary – up to £30k p/a + Commission
- Bonus Structure
- Pension
- Mobile Phone
- Laptop
- Use of Company Vehicle
- Full Uniform