This company's purpose is to help businesses grow and achieve their goals through the smart use of technology. They target small and medium sized businesses that want to spend more of their budget on solutions that drive the business forward rather than just the traditional support of legacy technology.
They have clear strategic growth targets and are committed to hitting these and growing an engaged energetic team with which to hit these targets.
They require an energetic, competent and intelligent individual to join the team. Someone who can demonstrate the qualities of self-motivation, personal development, good planning and organisation and provide technical solutions whilst being focused on the drive to succeed.
You must also be able to multi-task, have a can-do attitude and be adaptable to varying tasks.
They require an individual who will be an integral part of their future, able to contribute to growth plans and build on current successes.
Overview of the Role
- Onsite and remote IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- Technical support of VOIP solutions.
- Monitor the remote monitoring and management system alerts and respond accordingly through service tickets.
- System documentation creation, maintenance and review in ConnectWise.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Mentoring of less experienced team members.
- Low level Service Delivery Management will be required.
Responsibilities:
- Onsite and remote IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
- Support of disaster recovery solutions.
- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
Product Knowledge
- Microsoft Office 365 (certified or working towards)
- Microsoft Desktop Windows 7/10 (Certified or working towards)
- Active Directory / GroupPolicy /Powershell/Azure Active Directory and Networking
- Networking skills and experience (Routers, Switches and Firewalls)
- Microsoft Windows Server 2012/2016
Advantageous:
- Apple Mac
- SonicWALL and Fortinet
- 3CX and Avaya
- Datto and StorageCraft
Education and Experience
- A degree or equivalent
- At least 3 years of relevant experience, ideally in a multi-client environment
- Driving License