An experienced Credit Controller is required to join this well prestigious & established legal client in Edinburgh!.
Position Objective
To support the Practice Group Finance team in the management of the Firm’s debtors whilst maintaining good client relationships.
Client Service Objectives
- Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation
- Supervise a team as the senior member of staff on site.
- Assist in identifying and implementing ways to develop and deliver products and services to meet client objectives and Integreon business needs
- Assist in Identifying and implementing process improvements that maximise efficiency and effectiveness
- Assist in identifying and executing ways to develop and enhance relationships with clients
Position Expectations
- Enforcement of their credit policies including standard chase paths, query resolution and treatment of bad/doubtful debt.
- Supervision of Credit Controllers, performance management and goal setting.
- Generation & dispatch of client reminder letters.
- Daily debt reviews using ARCS calendar to chase outstanding debt, ensuring all information is fully recorded onto ARCS system, adhering to the best practice guidelines.
- Liaison with external and internal clients to progress payment of invoices.
- Handling client queries, escalating to the Practice Group Finance Team or Partner as required.
- Engage in discussions with Practice Group Finance team on debtor issues.
- Maintaining up to date bad and doubtful debt provisions.
- Working with the Debt Recovery Team in minimizing overdue debt.
Personal Success Characteristics
- Strong technical knowledge of Arcs and credit control processes.
- Knowledge of a legal billing system.
- Some supervisory experience would be desirable
- Up to 10 years or more credit control experience
- Proficient in MS Excel and Word.
- Excellent written and verbal communication skills, able to communicate at all levels, confident, with professional telephone manner.
- Analytical skills to resolve queries.
- Shows flexibility in approach.
- Is enthusiastic about role and keen to contribute to team.
- Works to given timeframes and anticipates likely workflows.
- Consistently produces accurate work.
- Computer literate
Previous Experience
- Preferably some finance experience in a professional environment.
Reports To
Working Capital Manager
Hours of Work
37.5 hours per week, 9.00am to 5.30pm
Location: Sheffield
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