This is an exciting opportunity for an individual who takes pride in their work and is dedicated to providing exceptional admin and sales support to join a growing team within a well established company.
The role is to support the company as an International Support Representative. This is a key role which facilitates and controls every stage of the sales order process and acts as a gateway between the Sales Team and Finance Team
Key Responsibilities:
Sales Support
- Track progress of orders
- Meet SLA’s for delivery of order processing requirements
- Work collaboratively with the Inside Sales Team to ensure that sales orders are returned in expected timeframes
- Inform customers of the status of their outstanding support related issues;
- Handle any credit or debit issues arising from orders
- Identify opportunity to improve procedures and services
The candidate
Essential requirements:
- Educated to A Level standard or equivalent
- Grades A-C in Maths and English at GCSE essential
- Fluency of a Nordic Language desirable
- Intermediate level of competence with the Microsoft Office suite, particularly Word, Excel and Outlook
- Excellent at building and maintaining relationships with both colleagues and customers
- Ability to prioritise and demonstrate attention to detail
- Excellent communication skills both verbally and written
- Strong work ethic with a desire to achieve and maintain high standards
- Works well under pressure and to deadlines
- Able to grasp in-house systems quickly
- Ability to multi task and resolve problems
- Experience of working in an office environment is desirable