ADVAM Sales support, including quotations for hardware and services, proposals, contract management and customer enquiries. Liaising with finance to ensure setup and invoicing established, assisting with CRM & Salesforce reporting. Other duties as directed.
Key responsibilities:
- Respond promptly to new customer sales enquiries
- Prepare and maintain appropriate documentation
- Prepare and manage customer/partner proposal’s
- Prepare customer quotes
- Ensure service agreements are signed off for each new client, and agreed services are delivered
- After Sales follow up and billing checks
- Liaise with customers over the telephone and in person
- Work with the provisioning, support and network engineering teams to ensure merchant, hardware and network services are implemented
- Maintain high standards of verbal and written correspondence with customers
- Analyse job procedures and make recommendations on simplifying those procedures
- Demonstrate continuous effort to improve operations, work cooperatively and provide quality seamless customer service.
- Maintain CRM and Salesforce data
Qualifications
Required Knowledge, Skills and Abilities:
- Ability to communicate, set and manage expectations
- High level of business acumen
- Pro-active approach to job function
- Knowledge of Microsoft Office suite (Intermediate Excel and Word)
- Ability to provide very high quality customer service
- Experience in helpdesk support working for an IT/E-commerce company
Desired Experience/Knowledge
- Experience in Salesforce
- Experience in the payment gateway industry / financial services
- Experience in helpdesk ticketing systems such as Jira, Desk.com
- Knowledge of PCI
- Knowledge of EMV
Some of the benefits include;
- Optional Healthcare cover
- Generous Pension Contributions
- 25 days holiday plus Bank Holidays
- Death in Service Benefit (up to 4 x annual salary)
- Free Parking
and more