Hours: 35, Monday - Friday, 9am - 5pm
Reporting to: Sales Office & Marketing Manager
The Company
This company is one of Scandinavia's leading manufacturers of sanitaryware whose main products are floor gullies and channels, indoor waste systems, stainless steel interiors and stainless steel sanitaryware.
They are part of a large group of companies and are a prominent leader and one of the principal suppliers in the plumbing industry. Manufacturing is done in-house at their factory in Sweden.
Scope and Remit
Supporting and working closely with the Sales Office & Marketing Manager in areas of office support, sales support and managing social media presence. The role provides invaluable support to the day to day activities of the business.
Job Tasks
Office Support
- Being the first point of contact for dealing with telephone and e-mail enquiries – customer service, general questions, price enquiries, stock levels, order and dispatch enquiries; referring callers to the appropriate colleague where necessary
- Sourcing and ordering office supplies
- Regularly liaising with and carrying out tasks as and when required for colleagues, particularly the Sales Office & Marketing Manager and Managing Director
- Managing incoming and outgoing post
Sales support
- Sales order and invoice processing using Microsoft Dynamics AX
- Sales order tracking and delivery management
- Regularly using Microsoft Office, mostly Microsoft Excel and Microsoft Word, to generate, read and manage daily, weekly and monthly reports for Sales Office and/or Management use
- Raising quotations
- Managing incoming project leads and enquiries and referring them to the Sales team
- Completing forms, spreadsheets and requests for customers as and when required
- Managing, resolving and raising invoice queries from customers and suppliers
Marketing Support
- Writing and editing content for the company website, Social Media and external websites
- Managing their online profiles on external websites
- Analysing Marketing leads and hits
Key Personal Characteristics
- A polite, friendly and professional telephone manner
- A positive attitude and enthusiasm to learn
- Ability to calmly solve any issues which arise with common sense and professionalism
- Effective time management and organisation skills
- Ability to work well within a small team
- Excellent attention to detail
Knowledge, Training & Experience Required
- Fluent use of computers including accurate typing, Microsoft Excel and Microsoft Word
- Experience in Administration, General office work and/or Customer Service
- An understanding of the internet and social media
- Excellent communication (verbal and written) skills across all levels
Desirable
- Understanding of the Adobe suite, particularly Adobe InDesign
- Understanding of Computer Aided Drawing software such as AutoCAD or similar
- Experience in using Microsoft Dynamics AX
- Experience in writing Marketing Content
- Access to own transport due to the rural location of the office.