This company is the world’s leading provider of customer service and contact software — with more than 4,700 customers in 120 countries. Drawing on its more than 20 years of customer service innovation and experience, this company is uniquely positioned to help companies bring their people, insights and customer channels together to effectively drive today’s customer conversation.
The Mid-Market Sales Manager is a field-based sales role with primary responsibilities of direct and indirect sales and related activities for Enterprise PBX, contact centre, and unified communications solutions targeted to companies with specific application/business requirements (currently up to 150 contact centre seats).
Responsibilities:
With access to the full product line, the Mid-Market Sales Manager will target organisations with a focus to position CIC (Customer Interaction Center), CaaS or PureCloud.
The Mid-Marker Sales Manager will sell both directly and via channel partners as appropriate and must be familiar with supporting and leading channel partners in a “High-Touch” capacity.
- Meets sales goals using heavy prospecting
- Presents product information to customers and partners.
- Manages the sales cycle through contract signature and hand over to post sale teams
Qualifications/Skills Desired and Preferred:
- Bachelor’s degree
- Solid years of sales experience in the telecommunications industry (IP, PBX, CTI, etc.)
- Extensive prospecting experience
- Familiar with IP PBX and Contact Center vendors such as Cisco, Avaya, Shoretel, Five9, and InContact.
- Thorough knowledge and skill set of enterprise telephony systems and customer service applications both Premise and Cloud.
- Proficient in the use of a personal computer
- Excellent communication skills, demonstration skills and business aptitude
- Self-directed with a strong work ethic
Work Context
- Communicates with customers and prospects, discerns key issues and recommends solutions
- Travels to customer and business meeting sites
- Assembles and manages virtual teams
- Legally eligible to work in the country of employment
This company is an equal opportunity employer committed to diversity in the workplace. They evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
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