This company pride themselves on their creative and scalable solutions. From cloud to connectivity to collaboration, they develop and support a spectrum of bespoke, cutting edge tech across a broad range of industries. Founded in 2006, they continue to grow and innovate. At the end of the day, they love modern tech and they love making their customers happy.
Your role
As a Sales Executive you provide core support to the Sales & Marketing Manager, ensuring that all sales leads are managed efficiently including timely preparation of proposals and quotes.
Your role will involve:
- Managing sales enquiries and leads to maximise opportunities with new and existing clients.
- Efficiently processing quotes emanating from Support cases and following up as necessary.
- Taking responsibility and overall control of Sales inbox, ensuring timely, efficient and effective management of customer requests.
- Liaising with Provisioning Team to ensure satisfactory fulfilment of customer requests.
- Sustaining rapport with key customers by making periodic visits, exploring specific needs, and anticipating new opportunities.
- Taking ownership in developing and improving internal sales systems (Salesforce) and maintaining thereafter.
- Assisting with the management of products in Salesforce.
- Ownership of Salesforce data as it relates to Leads, Contracts, Products, Opportunities and Quotes.
- Working closely with technical colleagues, ensure a sound knowledge base of products and services.
- Working closely with Account Managers, communicate clearly to ensure customer needs and expectations are met.
- Supporting the Sales and Marketing Manager in writing and preparing sales proposals as well as marketing literature.
- Taking an active role in Account Managing small customers initially, leading to overall responsibility.
- Monitoring contract renewals and assisting with renegotiating contracts with customers.
What we need from you
- Relevant qualifications or equivalent experience in a B2B sales environment.
- Experience and knowledge in MSP, ISP, Telecoms or Computer Hardware would be an advantage.
- Proficient with Microsoft Office suite and/or Mac equivalent (Keynote/Pages) with ability to prepare accurate proposals and related documents.
- A proven track record in delivering against sales targets.
- Good influencing and negotiation skills.
- An engaging and driven sales executive with strong hands-on skills. If it needs doing, you do it.
- Excellent verbal and written communication as well as organisational skills.
- Professional and friendly approach with excellent relationship building skills and telephone manner.
- Ability to inspire and promote an ethos of service excellence.
- Able to drive and deliver process improvement internally.
- High level of personal commitment and standards, and attention to detail.
- Salesforce experience or other CRM experience.