A growing Multisport Team wear brand is looking for a Sales Coordinator to join their Internal Sales Department in Long Stratton. The brand has built a worldwide reputation for supplying quality bespoke sports clothing and equipment to the hockey, netball, cricket, rugby and many more markets. Previous experience is preferred but full training can be provided. Development opportunities available.
Main duty:
- Processing customer quotes, orders and raising purchase orders
Other duties include but are not limited to:
- Handling a constant flow of customer enquiries whilst providing a high quality of service to each caller
- Effectively communicating with customers in a professional and friendly manner, building strong sustainable relationships
- Responding to sales queries via phone, e-mail and in writing to colleagues and customers
- Providing a proactive approach to customer service, using the in-house management system and production schedule to ensure efficient order tracking and liaison with customers
- Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents
- Understanding customer needs to offer the most appropriate solutions and products
- Liaising with Area Sales Managers to ensure smooth running of the territory and optimise sales opportunities
- Taking ownership of customer problems through to resolution
- Writing up accurate and grammatically correct sales correspondence and emails
- Working to designated personal and team targets
- Being part of a strong team with a strong team spirit
Essential skills:
- Excellent communication, telephone and interpersonal skills
- Capable of developing strong relationships
- Experience and confidence to upsell
- Ability to work under pressure and meet deadlines while providing high quality work and remaining calm and professional at all times
- Strong time management skills
- Strong business and personal ethics, always puts the customer first
- Able to deliver excellent customer service, externally and internally
- Excellent organisational skills with great attention to detail