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  • Inverness, Highlands
  • £20,000 to £24,000
  • (Permanent)
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This company pride themselves on offering top level customer service; as Store Manager in their Inverness store, you will be reporting to the Directors, and will be responsible for a small but well-trained team, where well informed assistance is expected and responding to customer requirements is absolutely vital.

They are currently in their 152nd year and is setting sales records again this year as their fully integrated web and bricks and mortar strategy continues to pay dividends. They strongly believe the core values of knowledge, patience and customer focus are the cornerstones of success and will keep customers coming back, whether it be online or in-store.

To be the successful candidate you will need to have retail or hospitality management experience and have a passion for customer service. This needs to be backed up with strong communication skills, commitment to teamwork and real passion for retail and detail.

They are considered to be one of the best organised retailers in the country and you will need to have a sound knowledge of modern management systems. You’ll demonstrate the desire to continually improve and develop your team and the shop environment for the benefit of customers, staff and of course the business. Leading their small dedicated team from the front is the best way and great interpersonal skills will help achieve this.

With a strong bias towards ladies shoes, extensive training will be provided, including a period of training. Clarks Fitting Training will also be provided and they would require that the successful candidate achieve the Society of Shoefitters Qualified Shoe Fitter status (funded by the company). This qualification is considered the gold standard in the footwear industry and is an essential USP to the service proposition we seek to provide for our customers. There are very few Qualified Shoe Fitters in Scotland!

If the role is of interest you, please click on apply now and send them your CV