This charities Business team supports their staff, volunteers and technology in offices, outreach locations and home working locations across England. Effective IT, communication, facilities and administrative systems and procedures are crucial in enabling their staff and volunteers to deliver services to refugee and asylum seeking clients, advocate on their behalf and lead the refugee community organisation sector.
Specifically, the Business team provides the reception front desk function plus an administrative and facilities role across the London offices. This role will support the Business team in achieving the aim of providing an efficient reception desk service, plus other administrative tasks as required working alongside the reception & office co-ordinator.
Main Duties and Responsibilities
- To be the first point of contact, creating a welcoming and efficient reception for greeting clients with appointments and external visitors at reception.
- To deal with enquires competently, demonstrating knowledge of the Refugee Council and its services, ensuring queries are dealt with efficiently and effectively to the benefit of their clients.
- Answering and transferring telephone enquiries, taking and passing on messages, sign posting clients on alternative contacts for advice.
- Supporting volunteers and staff on reception with queries.
- Compiling visitor lists and liaise with the Gredley House Concierge staff as required.
- Ensure Reception, all meeting rooms and the Kitchen areas are kept clean & tidy throughout the day and the kitchen supplies are maintained.
- Providing support to internal and external meetings in the Stratford office as appropriate.
- Logging internal and external requests into their Helpdesk System.
- Dealing with post including using Post Office Online Services, post distribution and collection when required.
- Keeping internal documentation and client directory information regularly updated.
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