The purpose of this position is to provide support for sales and operational teams in the form of placing purchase orders, dealing with customer supplies enquiries, managing back-orders and providing administrative support within the purchasing team. Much of the role also entails dealing with incoming communication from customers and suppliers, in the form of emails, tickets and over the phone.
As a team they are required to be reactive and proactive to the changing business drivers and requests for products and services, detailing the requirements, and purchasing products via their supply chain to support the business objectives.
Consisting of, but not limited to:
- Daily monitoring of and responding to supplies exceptions;
- Day-to-day throughput of purchase orders relating to all business units, specifically for our service desk team;
- Monitoring of and responding to incoming email traffic within various email groups;
- Assisting with responding to and managing supplier queries for PO’s purchased the previous day;
- Pricing and sourcing stock for new sales orders;
- Creation of new part requests and maintaining part records within SAGE ERP;
Dealing and responding to supplies exceptions;
- Communicating and providing visibility of their open back-orders;
- Proving cover for other team members when out of office;
Key Tasks
- Process incoming consumable exceptions daily, within their Supplies Request portal;
- Monitor and process of MPS service tickets, within their NetHelpDesk portal;
- Ensuring all previous day’s orders have been received by their suppliers and shipment reports acted upon, including the updating of key business systems;
- Receipting-in of stock against purchase orders shipped by their suppliers (and storing the supplier delivery note);
- Ensure the purchasing and supplier queues are maintained throughout the day;
- Assisting other team members and ensuring supplier queries are acted upon, and communicated to the sales teams, when necessary;
- Be responsible for the updating and communication of back-order information flow to the sales teams;
- Ensure part code requests are acted upon and communicated back to the Customer Services team once complete;
- Manage and update the team key supplier database, whilst assisting with sourcing of new suppliers when required;
- Monitoring of purchasing mailbox, with an emphasis on ensuring mails are responded to within the 2 hour SLA;
- Work as a member of the purchasing team to meet and where possible exceed the KPI’s outlined by the Management Team.
Desired Skills
- Experience in MS Office tools, such as Outlook, Word and Excel.
- Experience of SAGE ERP (not essential).
- Able to work calmly under pressure.
- Attention to detail.
- Aptitude in both proactive and reactive situations.
- Ability to prioritise and manage several issues and requests in a structured manner.
- Ability to work within multiple collaborative teams.
- Good verbal and written communication skills.