This company is a worldwide leader in providing information access and management solutions through print and electronic journal subscription services, online access research database development and production. In serving the library and business communities for more than 70 years we not only provide solutions for information management issues, but also a total cost benefit through the handling of information and procurement needs through one service provider.
Role:
Working with the Customer Services, Approval Buyers and Continuation Officers teams based in the UK and US to ensure orders are placed timely and correctly with suppliers. Responsible for overseeing customer orders on the system and the creation and management of purchase orders to suppliers. Responsible for maintaining the accuracy of the Title and Supplier Databases.
Key Responsibilities:
- Accurately add all forms (print or electronic) of customer orders to the database.
- Review, research and release ‘held’ electronic orders on the Open Orders Processing System.
- Create purchase order requirement to suppliers for all order types of orders; Firm Orders, Rush Orders, Approval Orders and Standing Order backorders.
- Placement of Online and Urgent purchase orders to suppliers
- Processing of Proforma and Credit Card purchases
- Researching the reject orders report and taking the appropriate corrective action.
- Proactively chase suppliers either for supply or report on unfilled purchase orders.
- Add non-availability status to database as notified by the supplier.
- Keep customer orders and purchase order requirements in balance.
- Research publishers and supplier’s websites and other online databases.
- Maintain and update the title and supplier files and the imprint mapping table
- Assist the Customer Service with responding to customer order claim and prices and availability quotes.
Skills & Experience:
- Experience of working in the book trade desirable.
- Excellent oral and written skills – able to communicate concisely by phone and email.
- Good PC skills including Microsoft (Excel, Word, Access).
- Good commercial acumen when placing orders with suppliers to achieve best cost and margin where possible.