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  • Wimbledon, Merton
  • £35,000 to £40,000
  • (Permanent)
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£35,000-£40,000 p/a Monday – Friday (Full Time), shift work between 7.30am and 8pm. To include some Saturday mornings.

This high-end clinical practice in Wimbledon offers its clients a first-class service and exclusive experience.

Reporting to the Clinic’s Partners you will be responsible for the operational growth and performance of the clinic in-line with agreed strategy, patient care regulations and clinical best practice.

Key Responsibilities

Operations
- To oversee a specialised patient journey, focused on outstanding customer care through personalised communication.
- To oversee the recruitment, selection and induction of new team members
- To line manage administration team
- To manage IT and telephony systems, liaising with third party suppliers to resolve any issues
- To closely liaise with accounting staff, invoice management and debtor control to ensure smooth commercial running of the clinic
- To oversee stock control to ensure that adequate supplies of all resources and equipment are available and sourced in an efficient/cost effective manner.
- To proactively identify and manage any operational risks or threats that might arise during the growth of the clinic.
- To manage all insurance relationships, contracts and supporting administration.
- To advise and support the partners with regard to new trends within the health care and insurance industry which may impact the clinic or patients.
- To ensure the clinic has robust operational policies in place that are up to date and accessible within the clinic and externally.

Marketing
- To devise and implement an operational strategy, meeting the performance and growth objectives of the clinic and to build high levels of loyalty and advocacy within the patient community.
- To develop and manage of a marketing programme that awareness of the clinic across appropriate target audiences (Including the production of marketing collateral, word-of-mouth recommendation programme and website)
- To use reporting tools to monitor and evaluate the effectiveness of the relevant marketing strategies with a view to Informing future tactics, goals and strategy.

Ideal candidates would have experience in the private medical industry and will have proven experience providing exceptional customer service.

Given the nature of the role and the industry legislations, successful candidates will be required to complete a standard CRB disclosure.